Support agents — refunds & goodwill, instantly settled

Support agents close tickets and push refunds or goodwill credits to the customer's card or USDC wallet in under 3 seconds. Per-agent caps, anomaly detection, full reversibility — and a real email + phone for follow-ups.

• Refund to original payment method or push to USDC wallet — customer's choice.
• Per-ticket cap (e.g. $200) with escalation queue over threshold.
• Goodwill credits issued from the agent's own wallet — no finance bottleneck.
• Anomaly auto-pause if refund rate exceeds rolling baseline.
• Real agent email + phone for customer follow-up; structured into the trace.